Last updated: January 10, 2016.
How We Use Your Personally Identifiable Information
Thermodata may retain your personally identifiable information for a variety of reasons, such as to comply with our legal obligations, resolve disputes, enforce our agreements, and as long as is required to fulfill our business objective, even after your account is terminated.
We collect information you provide when you navigate through, register, sign in and use the Service, to provide you with the best products, services and experience we can and to communicate with you when reasonably necessary.
We use the information you provide to operate, improve and personalize the products and features and functionality of the Service by analyzing how the Service is used, diagnosing service or technical problems, maintaining security, remember information to help you efficiently access your account and to monitor aggregate metrics such as total number of visitors, traffic and track Content as necessary to provide an efficient and high quality service.
We may also use your personally identifiable information to send you Service-related notices, including any notices required by law, in lieu of communication by postal mail. We may also use your personally identifiable information to send you notices regarding the products or services in which you have registered interest and to send you a survey about your experience and offerings. You may opt-out of receiving communications from Thermodata by selecting the options specified in the delivered correspondence. If you correspond with us by email, we may retain the content of your email messages, your email address and our responses.
Information You Provide
Your personally identifiable information
We do not collect any personally identifiable information from you when you use our Service unless you provide it voluntarily (for example, by signing up for an Account, requesting information or sending us a message). We collect personally identifiable information about you and your company, such as your company name, your name, title, e-mail address, postal address, and telephone number.
If you choose to use Loggistix, you will need to provide your personally identifiable information in order to register for an account with Loggistix. You may view or edit your personally identifiable information online by logging into your account. To help prevent your personally identifiable information from being viewed by others, each time you use Loggistix, you first will be required to sign in.
When you submit a support request, we collect information related to the support incident, such as: contact or authentication information, information about the condition of the device or application in use when the fault occurred and during diagnostics, system and registry data about software installations and hardware configurations, and error-tracking files. We use this information to resolve your support incident and for training purposes.
When you subscribe to Loggistix, you provide payment information, such as: your payment instrument number (e.g., credit card), your name and billing address, expiration date and the security code associated with your payment instrument.
Thermodata may share your payment information with third-party service providers that process payment transactions or other financial services, for fraud prevention and credit risk reduction. The third-party service provider is not permitted to store, retain, or use your personally identifiable information or your billing information except for the sole purpose of credit card processing on our behalf.
By using Loggistix, you record and store content information to Loggistix (collectively, Content). Your Content and metadata about your Content may be viewed by other users in accordance with your settings on Loggistix. We can, but have no obligation, to monitor the Content you capture on Loggistix. Unless Content is made viewable in accordance with your settings on the Loggistix, Thermodata and Thermodata employees will not view your Content except: (i) to maintain, provide or improve Loggistix; (ii) to help you and resolve your support requests; or (iii) as Thermodata believes, in its sole opinion, is necessary to comply with or avoid the violation of applicable law or regulation or to cooperate with law enforcement.
Reasons for Disclosing Your Information
Cookies and web beacons for enhanced user experience
Loggistix uses temporary session cookies, small text files stored on a user’s browser, for user authentication. The temporary session cookie disappears after you log out of Loggistix. You can configure your web browser to disable all cookies or to indicate when a cookie is being sent. Logging into Loggistix is not possible unless cookies are enabled in your browser. If you choose to disable cookies in your browser, you can still access the Site, however, your ability to use some of the features may be affected.
Our Site may contain web beacons that collect anonymous online behavioral data and/or anonymous identifiers, such as an anonymous cookie ID number, to enable us to count the number of unique visitors to a web page on the Site. Web beacons are invisible to you and, unlike cookies, are not placed on your browser.
When you use the Service, our servers automatically record certain information sent by your web browser. These server logs may include information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the Service, domain names, landing pages, pages viewed, mobile carrier, and other such information.
Third party tools
Thermodata may use third party analytics tools, such as: Google Analytics, a web analytics service provided by Google, Inc., to evaluate your use of the Site, compile reports on activity, and provide other services relating to Internet usage. Google Analytics uses first-party cookies that store information, such as what time the current visit occurred, whether the visitor has been to the Site before, and what website referred the visitor to the web page.
How We Share Your Information
Service providers, business partners and others
Thermodata may employ other companies to perform functions on our behalf. Examples may include providing hosting and network services, information technology support, customer and shipping services. These companies will have access to the Information only as necessary to perform their functions and to the extent permitted by law.
Compliance with Laws and Law Enforcement Requests; Protection of Thermodata’s Rights
Thermodata may disclose your personally identifiable information to third parties in limited circumstances, including: (1) with your consent; or (2) to protect the rights or property of Thermodata; or (3) when we have a good faith belief it is required by law, such as pursuant to a subpoena or other judicial or administrative order.
If we are required by law to disclose the information that you have submitted, we will attempt to provide you with prior notice (unless we are prohibited or it would be futile) that a request for your information has been made in order to provide you with the opportunity to object to the disclosure. We will attempt to provide this notice by email, if you have provided us with an email address, or by postal mail if you have recorded a postal address in the Service. If you do not challenge the disclosure request, we may be legally required to disclose your information.
Non-personally identifiable information
We may disclose your non-private, aggregated, or otherwise non-personally identifiable information, such as anonymous usage data, platform types, etc., with interested third parties to help them understand the usage patterns of the Service.
Links to other websites
Communications on the site
Any personally identifiable information or other content that you choose to submit on our Site may be read, collected, or used by others who visit the Site and may also appear in search engine results (such as: Google, Yahoo! and Bing), in feeds and on third-party websites. Please be aware that Thermodata is not responsible for the personally identifiable information or other content that you choose to submit.
How We Protect Your Information
The security of your information is important to us. We use a variety of security technologies and procedures to help protect your personally identifiable information from loss, misuse, or unauthorized access, disclosure, alteration or destruction.
Loggistix and Content are hosted in geographically distributed data centers that are annually audited for compliance with SSAE 16/ISAE 3402, SOC 1 Type 2 and SOC 2 Type 2.
You may elect to use two factor authentication to help protect your account and personally identifiable information. In order to access Loggistix and view your account information, you are required to sign-in using a username and password. It is your responsibility to keep your password confidential; do not share it. You should always log out before leaving a website or service to protect access to your information from other users.
Please understand, however, that no security system is impenetrable. We cannot guarantee security, or that the information that you supply will not be intercepted while being transmitted to and from us over the Internet.
Please be aware that Thermodata reserves the right to block users located in certain countries from using the Service.
If you have any questions about security on our Service, you can view our Security Overview or contact us at firstname.lastname@example.org
Where Information is Stored and Processed